Perhaps the single most important aspect of our company, our quality system lies at the heart of everything that we do and ties together the efforts of all of our employees toward a common goal, summarized by our quality policy:

Oren Elliott Products is committed to achieving the following objectives for quality:

1. maintain and continuously improve the quality of our products and services;
   
2. improve the quality of our own operations, so as to meet continually all of the customer and other stakeholders' stated or implied needs;
   
3. provide confidence to management and employees that the requirements for quality are being fulfilled and maintained, and that quality improvement takes place;
   
4. provide confidence to our customers and other stakeholders that the requirements for quality are being, or will be, achieved in the delivered product or service;
   
5. ensure that all quality system requirements, including ISO9001:2000, are being fulfilled.

Our quality system was originally based on the ISO9002:1994 standard, but now we're pursuing compliance to the new ISO9001:2000 standard. Quality is always a work-in-progress, and we're always eager to work with our customers toward continuous improvement.

This is an enterprise-wide system, involving everyone from management to our operators, trained for in-process inspection and testing. Our quality department includes a full-time qualified Quality Manager, an in-house calibration lab, and a controlled gauge crib.

In addition to our own internally developed quality documentation and procedures, we're always willing to comply with customer-generated quality requirements, including PPAP (Production Part Approval Process, the generally accepted process for sample submission, including submission of material certification, source warrant, layout, dimensional measurement documentation; functional testing documentation; and an appearance approval report), FMEA (Failure Mode and Effect Analysis), and so on. Frequently our customers request control plans, final audit sheets, plating certification, or heat-treating certification.

We welcome customer audits of our quality system, and copies of our Quality Manual are available upon request.